What it does
Everything a great front desk does. Plus the follow-up nobody gets to.
You don't have to use all of it. Most businesses start with calls and booking, then add follow-up and reviews once they trust it.
Calls, texts, and new leads
- Answers new inquiries in seconds, 24/7
- Texts back every missed call automatically
- Asks your qualifying questions (job type, address, budget, timing)
- Routes emergencies and VIPs straight to your phone
- Answers website chat and Facebook/Instagram messages
Booking and scheduling
- Books appointments into your real calendar
- Sends confirmations and day-before reminders
- Handles reschedules and cancellations
- Fills open slots from a waitlist
- Sends "on the way" and job-status updates
Quotes and follow-up
- Follows up on estimates that went quiet
- Re-engages past customers for seasonal work
- Nudges unpaid invoices and deposits, politely
- Keeps a running list of every open opportunity
Reviews and reputation
- Asks happy customers for Google reviews at the right moment
- Drafts replies to new reviews for your approval
- Flags unhappy customers to you before they post
- Keeps your hours and info accurate on Google
Email and admin
- Sorts your inbox and clears the routine messages
- Drafts replies in your voice for one-tap approval
- Logs customer details so nothing lives only in your head
- Turns voicemails and long emails into short to-dos
Briefings and reporting
- Morning briefing: what came in, what got booked, what needs you
- Weekly summary of calls handled, jobs booked, and follow-ups sent
- Plain English, delivered by text or email
Works with what you already use.
Keep your phone number, your calendar, and your software. We connect to Google Workspace, Microsoft 365, Square, and most calendar, booking, and CRM tools where they allow it. If something can't connect, we tell you before you pay, not after.
Website refresh
A fast, mobile-friendly site with clear booking, wired to your AI employee. Quoted separately.
Custom connections
Need it to talk to your field-service, POS, or booking software? We scope it on the discovery call.
What it won't do
Clear limits are part of why it works.
- ✕ Quote prices or make promises you have not approved
- ✕ Pretend to be human if someone asks
- ✕ Give medical, legal, or financial advice
- ✕ Send anything sensitive without your OK
Ready to get Onstaffed?
We take 5 founding clients at a time so every AI employee gets real attention. Tell us about your business and we'll reply within one business day.